Lukasz Sarnecki

• I provided technical support to over 1,000 customers annually, covering the operation, configuration, and administration of Apple products (macOS, iOS, iPod, iPad, iPhone, AirPort, Apple TV, Time Capsule).
• I monitored technical issues, escalated incidents, and maintained communication with other Apple departments, service providers, and vendors to ensure swift and effective solutions.
• I offered subject matter support to new employees regarding Apple product knowledge, customer service, and the use of internal systems.
• I built and maintained positive relationships with users through a professional and empathetic approach, contributing to increased customer satisfaction and loyalty.

• I actively built and consistently maintained long-term relationships with individual clients, ensuring their satisfaction and loyalty.
• I successfully met sales targets, achieving the desired results.
• I professionally handled complaints, meticulously managed them, and reliably met agreed-upon resolution deadlines.
• I regularly and accurately conducted inventory checks, ensuring optimal resource management and minimizing shortages.
• I maintained a neat and appealing product display, creating a welcoming and professional shopping environment for customers.
• I carefully received deliveries, verifying their accuracy and keeping thorough receiving documentation.
• I completed in-house training on product specifications, modern sales techniques, and advanced customer service, enabling ongoing professional development and increased efficiency.

• I managed a team of employees, ensuring the smooth operation of the checkout department and effective work organization.
• I supervised customer service within the department, at service points, and at checkout stations, maintaining high service standards.
• I made decisions in conflict situations with customers and effectively resolved issues, ensuring mutual satisfaction.
• I enforced compliance with checkout procedures, ensuring all transactions followed internal regulations.
• I accurately settled cashier accounts and prepared detailed financial reports.
• I collaborated with the central cash department, optimizing checkout operations and streamlining processes.
• I organized training sessions for employees on customer service, operating the checkout, and proper cash handling.
• I maintained the aesthetics of checkout lines, upheld cleanliness standards, and adhered to health and safety regulations.
• I opened and closed checkout lines in accordance with store procedures, ensuring operational continuity.
• I made daily decisions regarding store operations, supervised work schedules, and followed all relevant regulations.

Logistics Coordinator at Szlachetna Paczka and Akademia Przyszłości - present
I managed a dynamic team of logistics specialists, delegating tasks and tackling challenges under shifting circumstances. I coordinated logistics processes—most notably, organizing the warehouse during the “Weekend of Miracles”—while regularly reporting progress to the Head of Logistics and overseeing budget compliance.

Implementation Specialist at Szlachetna Paczka - present
I conducted training sessions for new volunteers, flexibly adapting my teaching methods to the situation at hand, and supported them in becoming fully prepared for their roles in the project.

Implementation Coordinator at Szlachetna Paczka and Akademia Przyszłości
I built and supervised a team of implementation specialists, assigning tasks strategically and reacting swiftly to issues under time pressure. I ensured that all implementation processes ran smoothly and provided timely reports to the Head of Implementation.

Leader in Szlachetna Paczka
I guided a team of volunteers, effectively delegating responsibilities and swiftly resolving operational hurdles. I also took charge of organizing the local warehouse and delivered consistent performance reports to the Operations Manager.